Customer Success Manager

Design, build, and operate a world-class real-time streaming cloud platform

We are building Redpanda, a real-time streaming engine for modern applications. Redpanda is used by Fortune 1000 enterprises pushing hundreds of terabytes a day, and by the solo dev prototyping a React application on her laptop. We go beyond the Kafka protocol into the future of streaming, with inline WASM transforms and geo-replicated hierarchical storage. Think of it as a data API platform that scales with you from the smallest projects to petabytes of data distributed across the globe.

We are on a mission to enable every developer to supercharge their realtime applications.

You Will

You will work closely with Redpanda’s customers to help them be successful in using Redpanda. To do this, you will have to work closely with multiple teams across the company to help customers as they deploy and go into production with Redpanda. Additionally, you will be the customer key contact into Redpanda, providing updates on support issues and feature requests and helping to drive further usage of Redpanda, and help to discover additional use cases.

You’ll be part of a diverse team with members in both US (New York City, San Francisco, San Diego, Austin, Denver) and international locations, including Colombia, the United Kingdom, Russia, Poland, and growing!

You Have

  • Experience working with a wide variety of customers in many different stages of deployment.

  • Desire to be the champion of the customer and represent their voice with empathy.

  • Excellent written communication skills.

  • Ability to prioritize and manage multiple engagements across multiple customers.

  • Experience working with enterprise or SaaS-based software companies.

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